What is the CFS
General InformationA Short HistoryInsigniaFunctional StructureCFS HQ Functions
Operational Services
Regional AreasState Air DeskState Coordination CentreState Intell CellState Ops Call CentreTraining ServicesOperations PlanningPrevention ServicesPublic AffairsInfrastructure & LogisticsCFS FoundationCFSVA
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State Operations Call Centre
The State Operations Call Centre
The Call Centre is different to Call Receipt and Dispatch and is about information dissemination via a variety of means to a variety of people and organisations.
The sources of the information include members of the public, other agencies, the CRD Centre, the SCC and individual CFS officers.
Call Centre functions are primarily performed by CFS staff, CFS reception and Regional Centres with the Headquarters Operations brigade assisting during busy periods.